wheelFrequently Asked Questions

Our wheel platform requires identity and proof-of-address documents to verify your account. Standard KYC documents include a government-issued ID (passport, driving license, or national ID), a recent utility bill or bank statement showing your name and address, and a clear photograph of your face. We at wheel accept digital copies in JPEG or PDF format. Processing typically takes one business day after you upload documents. If documents are unclear or incomplete, our support team will request resubmission. This verification is mandatory before your first withdrawal on our wheel platform, though you can deposit and explore markets before verification is complete in some cases. Users in Bandung, Medan, and other supported cities follow the same KYC requirements.

If you forget your wheel account password, go to the login page and tap "Forgot your password?" Enter your registered email address, and we at wheel will send you a secure link. Click the link in the email, create a new password, and you can log in to our wheel platform immediately. If you do not receive the email within ten minutes, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone. Always use a strong password (at least eight characters, including uppercase, lowercase, numbers, and symbols) to protect your wheel account.

Yes, you can log in to your wheel account from multiple devices. Your account balance, transaction history, and selections are synchronized across Android, iOS browser, and desktop. You can use our wheel Android app on your phone and our wheel browser on your tablet simultaneously—both will show the same account data. For security, we recommend logging out of our wheel platform when using a shared device. If you log in from an unusual location or device, we may ask you to re-verify your email address as a security check.

Our wheel platform supports deposits across a range of amounts to suit different users. Minimum deposits vary by payment method: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) typically allow deposits as low as our welcome offer, while bank transfers (e-wallet, mobile banking, local payment, online payment virtual accounts) may have slightly higher minimums. e-wallet scan-and-pay also supports small amounts. Maximum account preferences are set per transaction and per day to protect account security. We at wheel do not impose arbitrary caps—limits are determined by your payment provider and our risk controls. Contact our support team if you need to deposit unusually large amounts; we can adjust limits subject to verification.

If your deposit on our wheel platform fails to complete, your funds are returned to your original payment method within one to three business days. Common causes include network interruption, incorrect PIN entry, or insufficient balance. Check your email for a transaction-failure notification from our wheel platform. If funds are deducted from your bank or e-wallet but not credited to our wheel account, contact our support team immediately with your transaction reference number. Our support team can trace the payment and either credit your wheel account or escalate a refund request. For withdrawals, if the request fails to process, your funds remain in your wheel account and you can retry or contact support. Do not attempt to resubmit the same transaction multiple times—this can cause duplicate charges.

Withdrawal processing time depends on your payment method and your account status. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically complete within one to two hours after you submit a request. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to three business days depending on your bank. local payment withdrawals follow similar timelines to bank transfers. We at wheel process withdrawal requests during business hours; requests submitted outside business hours are processed the next business day. KYC verification must be complete before you can withdraw. Always withdraw to the same payment method you used to deposit for security and compliance reasons.

To enter a promotion code on our wheel platform, navigate to the Account menu after logging in, look for a "Promotions" or "Bonus Code" section, and paste your code. Some promotion codes are automatically applied during account registration or after your first deposit. We at wheel display active promotions on our wheel platform's homepage and in your account. Codes have expiration dates and may apply only to specific payment methods or account types. If a code does not work, check that it has not expired and that you meet the eligibility criteria (new accounts, specific payment methods, etc.). Contact our support team if you have a valid code that is not accepted.

Our wheel platform offers four main categories. Football markets include Liga 1 domestic tournaments, Piala Indonesia, Champions League, Premier League, and other international fixtures. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios with live dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and esports tournaments. Each category has its own rules, odds, and settlement procedures. New games and markets are added regularly to our wheel platform. Browse our wheel game library to see the full list of current offerings.

Our wheel platform settles results based on official sources. Football markets settle according to official match outcomes from Liga 1, Piala Indonesia, or the relevant tournament body. Live-dealer table results are determined by live game play broadcast from our studios. Slot game outcomes are generated by certified random-number generators. Esports results settle according to official tournament organizers or broadcast results. We at wheel do not manipulate results or outcomes. If you dispute a settlement, contact our support team with your selection reference number and details. Our team will review the official source and confirm or correct the settlement within one business day. Settlement disputes must be reported within seven days of the event outcome.

Our wheel platform provides several account-control tools to help you manage your experience. You can view your complete transaction history, including deposits, withdrawals, and selections. You can update your email, phone number, and password from your account settings. You can review your KYC verification status and resubmit documents if needed. You can also generate a virtual account number for bank transfers or view your online payment code for e-wallet deposits. If you believe your wheel account has been compromised, contact our support team immediately to lock your account. We at wheel take account security seriously and can help you regain access through our account-recovery process.

Our wheel support team aims to respond to queries within four to eight hours during business hours. Urgent issues such as account lockouts or fraudulent activity receive priority and may be addressed within one hour. Support is available in English. You can reach our team through the contact form in your wheel account, via email, or through our support chat feature if available. For complex issues such as KYC appeals or settlement disputes, response times may be longer as we gather information and verify details. Weekend and holiday responses may take up to 24 hours. During major events such as Liga 1 finals or Idul Fitri, response times may be extended due to high volume.

Our wheel platform is available only in jurisdictions where online gaming services are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their use of our wheel platform complies with the laws of their own jurisdiction. We at wheel reserve the right to restrict access from any location without notice. If we detect access from an unsupported jurisdiction, we may suspend your wheel account. For clarity on whether our wheel services are available in your location, contact our support team or consult our legal notice before creating an account. Our services are subject to change based on regulatory changes.