wheel Terms of Use

When you create an account on our wheel platform, you agree to these terms. We at wheel operate an online entertainment service available only where local law permits. Our terms set out your rights and responsibilities, how we handle deposits and withdrawals, and what happens if a dispute arises. We keep our terms straightforward—no hidden clauses, no surprise restrictions.

Our wheel platform is designed for players in supported jurisdictions across Indonesia. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for deposits and withdrawals. We settle all transactions subject to verification windows and standard processing times. We do not hold winnings or impose arbitrary delays—settlement is automatic once verification completes.

These terms apply to all users of our wheel platform. By accessing wheel, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree, do not use our platform.

Account opening and eligibility on wheel

To open an account on our wheel platform, you must provide your email, phone number, and basic identity details. We verify your information before your account becomes active. You are responsible for ensuring that all information you provide is accurate and current. If you provide false or misleading information, we reserve the right to suspend or terminate your account.

Our wheel platform is available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access our wheel platform from an unsupported jurisdiction, we may suspend or terminate your account without notice.

Deposits, withdrawals, and our payment policy

When you deposit on our wheel platform, funds are credited to your account immediately. We accept DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets, plus mobile banking, local payment, online payment, and e-wallet for bank transfers. We do not charge deposit fees—the full amount you send reaches your wheel account. Your deposit is non-refundable once credited, except where required by law.

Withdrawals on our wheel platform return funds to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to your bank account. If you used local payment, online payment, e-wallet, mobile banking, or local payment, the funds return to that wallet. If you used a bank virtual account, we transfer your winnings back to your personal online payment, e-wallet, mobile banking, or local payment account. We settle all withdrawals subject to verification windows and standard processing times.

During your first withdrawal, we may request identity documents (KTP, passport) or proof of address. This process is standard and helps us comply with local regulations. We handle your documents securely and do not share them with third parties. If you do not provide requested documents, we may delay or refuse your withdrawal.

Your responsibility for your wheel account

You are responsible for maintaining the confidentiality of your wheel account login details. You are also responsible for all activity that occurs under your account, whether authorised by you or not. If you suspect unauthorised access to your wheel account, contact our support team immediately. We will investigate and take appropriate action, but we are not liable for losses resulting from unauthorised access if you failed to notify us promptly.

You agree not to use our wheel platform for illegal purposes, fraud, or money laundering. You agree not to share your account with other users or use multiple accounts to circumvent our terms. If we detect suspicious activity on your wheel account, we may suspend or terminate it without notice. We may also report suspected fraud to relevant authorities.

Market rules and settlement on wheel

Each market on our wheel platform has specific rules governing how selections are settled. For football markets (Liga 1, Piala Indonesia, Champions League, Premier League), we settle based on official match results. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), we settle based on the outcome of the live game. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we settle based on the game result. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we settle based on official tournament results.

We display market rules clearly before you place a selection. If a market is cancelled or postponed, we refund your stake to your wheel account balance. If a market is settled incorrectly due to our error, we will correct the settlement and adjust your balance accordingly. If you believe a market has been settled incorrectly, contact our support team within 7 days of settlement.

Data security and privacy on wheel

We at wheel protect your account data through encrypted login and tokenised payment processing. Your payment details are never stored in full on our servers. We use industry-standard security practices to prevent unauthorised access, but we cannot guarantee absolute security. If a data breach occurs, we will notify affected users and take appropriate remedial action.

We collect personal information (email, phone, identity details) to verify your account and comply with local regulations. We do not share your personal information with third parties except where required by law or to process your transactions. For full details on how we handle your data, see our privacy policy.

Support and dispute resolution on wheel

Our support team is available in English and can assist with account recovery, deposit issues, withdrawal delays, and general platform questions. We aim to respond to support requests within standard business hours. If you have a complaint about our wheel platform, contact our support team first. We will investigate and provide a response within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint. We will review your case and provide a final decision. Our decision is binding unless you can demonstrate a clear error in our reasoning or a violation of these terms. We do not offer external dispute resolution or arbitration—all disputes are resolved through our internal process.

Account termination and our right to suspend

We reserve the right to suspend or terminate your wheel account at any time if you violate these terms, engage in fraud, or use our platform for illegal purposes. If we suspend your account, we will notify you and explain the reason. You may request an appeal within 30 days of suspension. We will review your appeal and provide a final decision.

If we terminate your account, any remaining balance will be refunded to your registered payment method within standard processing times. We are not liable for any losses resulting from account suspension or termination, except where required by law.

Changes to our wheel terms

We may update these terms at any time. If we make material changes, we will notify you via email or through our wheel platform. Your continued use of our platform after notification constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a refund of your remaining balance.

These terms are governed by the laws of the jurisdiction in which our wheel platform operates. Any disputes arising from these terms or your use of our platform are subject to the dispute resolution process outlined above. By using our wheel platform, you agree to these terms and our jurisdiction-restricted access policy.