wheelPrivacy Policy
This page describes what we collect when you use wheel and how we keep that data protected. We at wheel take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place selections on Liga 1, Piala Indonesia, or any other market on our platform, we collect certain information. This policy explains what we collect, how we use it, and what rights you have.
Our wheel platform operates across supported jurisdictions in Indonesia. We comply with local data-protection standards and do not sell your personal information to third parties. We use your data only to operate our service, process your payments, verify your identity, and communicate with you about your account. We also use aggregated, anonymised data to improve our platform and understand user trends.
If you have questions about how we handle your data, contact our support team in English. We are available during standard business hours and can clarify any aspect of this policy.
What we collect on wheel
We collect information in several categories. First, account information: when you create a wheel account, we collect your email address, phone number, full name, date of birth, and residential address. We also collect identity documents (KTP, passport) during your first withdrawal to verify your identity and comply with local regulations.
Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records—the amount, date, time, and payment method. We do not store your full payment credentials (card numbers, bank passwords). Instead, we use tokenised payment processing, which means our servers store only a token that represents your payment method, not the sensitive details themselves.
Third, activity information: we collect records of your selections, deposits, withdrawals, and account logins. We also collect your IP address, device type, and browser information to detect fraud and ensure account security. Fourth, communication information: if you contact our support team, we keep records of your messages and our responses.
How we use your data on wheel
We use your data to operate our wheel platform. This includes processing your deposits and withdrawals, settling your selections, and verifying your identity during account creation and first withdrawal. We also use your data to communicate with you—sending account notifications, payment confirmations, and support responses.
We use your data to detect and prevent fraud. If we notice unusual activity on your wheel account—multiple failed logins, deposits from different countries, or rapid withdrawal requests—we may freeze your account temporarily and contact you to verify the activity. This protects both you and our platform.
We also use aggregated, anonymised data to improve our wheel platform. For example, we analyse which markets are most popular (Liga 1, Piala Indonesia, live-dealer tables, slot games) and which payment methods users prefer (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). This helps us optimise our service and add features that matter to our users.
Third-party processors and our wheel data
We share your data with third-party processors only when necessary to operate our wheel platform. Our payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction information to process deposits and withdrawals. Our identity-verification provider receives your KTP or passport to verify your identity. Our hosting provider stores our servers, which may sit outside Indonesia.
We do not sell your personal information to advertisers, data brokers, or other third parties. We do not share your data with other gaming platforms or sportsbooks. We only share data with processors who have signed data-protection agreements and are bound by confidentiality.
Your rights on wheel
You have the right to access your personal data. You can view your account information, transaction history, and identity documents in your wheel account settings. You also have the right to request a copy of all data we hold about you—contact our support team to request this.
You have the right to correct inaccurate data. If your name, address, or other information is wrong in your wheel account, you can update it in your account settings or contact support. You also have the right to request deletion of your data, subject to legal and operational constraints. For example, we must retain your transaction records for tax and regulatory compliance, but we can delete other personal information upon request.
Data retention on our wheel platform
We retain your account information and transaction records for as long as your wheel account is active, plus a retention period for legal compliance. After account closure, we retain transaction records for tax purposes but delete other personal data within a standard timeframe.
Security of your data on wheel
We protect your wheel account through encrypted login (HTTPS), two-factor authentication options, and secure password recovery. Your payment details are tokenised, meaning we do not store full card numbers or bank credentials on our servers. Our servers use industry-standard encryption to protect data in transit and at rest.
We conduct regular security audits and penetration testing to identify vulnerabilities. We also train our staff on data-protection practices and enforce strict access controls—only authorised personnel can access your personal information, and only for legitimate business purposes.
Contact us about our wheel privacy policy
If you have questions about this privacy policy or how we handle your data on wheel, contact our support team. We are available in English and can address your concerns during standard business hours. You can reach us through the contact form in your wheel account or by email.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team. We will investigate your complaint and respond within a reasonable timeframe. You also have the right to escalate your complaint to local data-protection authorities if you are not satisfied with our response.
We at wheel are committed to protecting your privacy and operating transparently. This policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on our wheel platform.